bz99's Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how bz99 is committed to collecting, using, and protecting your personal information.
When you use the bz99 platform, you share certain information with us. This Privacy Policy clearly explains what information we collect, why we collect it, how we use it, and what measures we take to protect your data. Please read this policy carefully. By continuing to use bz99, you are considered to have given your consent to the terms of this policy.
Types of Information Collected
bz99 collects various types of information as needed to provide its services. This information falls into two main categories:
1.1 Information You Provide Directly
This includes information you provide during account registration and identity verification:
- Full name and date of birth
- Valid mobile number and email address
- Documents required for identity verification (such as a national identity card)
- Payment-related information — details associated with your bKash, Nagad, Rocket, or Upay account
- Information provided when contacting the support team via live chat or email
1.2 Automatically Collected Information
When you use the bz99 platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Time of site access, page navigation sequence, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
Purpose of Data Collection
Every piece of information bz99 collects has a specific and legitimate purpose. The main purposes are described below:
2.1 Account Management and Identity Verification
To maintain a secure gaming environment, we verify the ownership of every account. The identity verification process prevents account fraud and unauthorized access. Age verification is also part of this process — bz99 is for users aged 21 and above only.
2.2 Processing Payments and Financial Transactions
The necessary financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay. We never store your payment PIN or password.
2.3 Platform Improvement and User Experience
By analyzing your usage patterns, we improve site performance, add new features, and resolve technical issues quickly.
2.4 Communication and Customer Support
We use your contact information to share important notifications, account updates, and support-related information with you.
2.5 Ensuring Responsible Gaming
By monitoring gaming behavior, we can identify problematic patterns and provide assistance when needed. This is part of our responsible gaming initiative.
Data Storage and Security
The security of your information is one of bz99's top priorities. We keep your data safe by following industry best practices.
SSL Encryption: All data transfers on bz99 are secured through SSL (Secure Sockets Layer) encryption technology. This means every piece of information you send or receive is encrypted, making it impossible for third parties to read.
3.1 Technical Security Measures
- Use of the latest SSL/TLS encryption technology
- Firewall and intrusion detection system
- Regular security audits and testing
- Specially encrypted storage for financial data
- Automatic detection and blocking of unauthorized login attempts on accounts
3.2 Organizational Security Measures
- Access to personal data restricted to authorized staff only
- Data protection training for staff
- Strict internal policies for data processing
- Rapid response plan in the event of a security breach
3.3 Data Retention Period
Your personal information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a defined period to fulfill legal obligations, resolve disputes, and enforce agreements.
Sharing Information with Third Parties
bz99 does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Transaction-related information is shared with bKash, Nagad, Rocket, and Upay as necessary to complete deposits and withdrawals. These organizations have their own privacy policies that apply to their services.
4.2 Technology and Service Providers
Trusted third-party companies that provide essential services such as server hosting, cybersecurity, analytics, and customer service software only have access to information relevant to their work. These companies may not use your information for any other purpose without our instruction.
4.3 Legal Obligations
We may be required to provide relevant information to the appropriate authorities when required by a court order, government directive, or legal process.
4.4 Fraud Prevention
Relevant information may be provided to the appropriate authorities to investigate financial fraud, account fraud, or other illegal activities.
Cookies and Tracking Technologies
bz99 uses cookies and similar technologies, which are small text files stored in your browser. These help improve your browsing experience.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They are used to maintain login sessions, ensure security, and keep core features running. Disabling these cookies may affect the site's functionality.
5.2 Analytical Cookies
These cookies are used to understand how you use the site. The information collected is analyzed in aggregated and anonymized form, so they do not identify you personally.
5.3 Cookie Controls
You can control whether cookies are accepted or rejected by changing your browser settings. Please note, however, that disabling essential cookies may prevent you from using certain features.
Your Rights
Every user registered on the bz99 platform has the following rights regarding their personal information:
6.1 Right to Access and Correct Information
You can view the personal information stored in your account at any time and request corrections to incomplete or inaccurate information. Keeping your information accurate is important for your own benefit.
6.2 Right to Request Deletion
You may request the deletion of your personal information. However, complete deletion may not be possible if there are legal obligations, ongoing disputes, or other legitimate reasons. In such cases, we will provide you with a detailed explanation.
6.3 Right to Object to Data Processing
In certain circumstances, you may object to the processing of your information. You can opt out of marketing communications at any time.
6.4 Right to Data Portability
You may request to receive the personal information you have provided in a structured, commonly usable format.
To exercise any of the above rights, contact us at [email protected]. We will process your request as quickly as possible.
Protection of Minors' Information
bz99 is strictly not for users under 21 years of age. We actively verify that our users meet this age requirement. If this cannot be confirmed for any account, that account and all associated information will be deleted immediately.
If a parent or legal guardian believes that their minor child or dependent has registered on bz99, please contact us immediately.
International Data Transfers
bz99 primarily serves users in Bangladesh. However, if our servers or technology partners are located in another country, your information may be transferred there. In such cases, we ensure that the transferred information is handled in accordance with the protection standards described in this policy.
Changes to This Policy
bz99 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you through your registered contact details or via a public notice on the site. Continued use of the site after changes are made will be considered acceptance of the updated policy. We therefore recommend revisiting this page from time to time.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help. bz99 provides support in Bengali and English via live chat and email, 24 hours a day, 7 days a week.
Along with this policy, we also recommend reading our Terms and Conditions and Responsible Gaming Guidelines.